Question 1

Do I need my own WhatsApp Business account?

Accepted Answer

Yes. You connect your own WhatsApp Business account and number, and the app walks you through the steps.

Question 2

Does it cost anything to start?

Accepted Answer

You can start free, without a card. Meta charges its own per-message fees directly to you, and 24msg shows estimates before you send.

Question 3

Can my whole team use one number?

Accepted Answer

Yes. Everyone answers from one shared inbox, with roles for owners, admins and agents.

Question 4

Can I message anyone?

Accepted Answer

Only to people who agreed to hear from you. Outside the 24-hour reply window you need a template that Meta has approved, and 24msg enforces both rules for you.

Question 5

Will the AI agent make things up?

Accepted Answer

It is designed to answer only from facts you provide, to say when it is not sure, and to hand the conversation to a person. You can switch it off at any time. The agent is coming soon.

Question 6

Which languages are supported?

Accepted Answer

The app and this site are available in English, German, Spanish, French, Italian, Portuguese and Turkish.

Question 7

How long does template approval take?

Accepted Answer

Usually minutes to a few hours, and Meta makes the decision. While you wait you can prepare your flows.

Question 8

Can I keep using the WhatsApp Business app on my phone?

Accepted Answer

Yes. With Coexistence the same number can run in the app and in 24msg. Availability depends on Meta's rules for your country and number.

Question 9

Do I have to copy IDs or tokens?

Accepted Answer

No. You sign in with Facebook and choose your number. You never see or handle a token.

Question 10

What happens to my conversations if I disconnect a number?

Accepted Answer

Sending and receiving on that number stops. Conversations and templates stay in your workspace.

Frequently asked questions